Dubai eGovernment's training centre contributes to enhanced government operational efficiencies and eServices

Training Centre at Dubai eGovernment hosts 226 courses in 2012

Dubai, United Arab Emirates (prHWY.com) March 19, 2013 - March 19, 2013
Dubai eGovernment has announced that its official Jumeirah-based Training Centre, as well as the other training halls at its headquarters in H.H. Dubai Ruler's Court, has seen outstanding performance in 2012 in terms of the training courses offered for Dubai government department employees for the use of Dubai eGovernment's systems and services.

The number of training sessions, workshops and implementations of Dubai eGovernment's systems across Dubai government departments has surged by 70 per cent from 2011 to reach a total of 226 courses in 2012 and was attended by 3,292 employees from 35 government departments, which represents a 160 per cent increase over 2011. These training sessions and workshops have contributed to raising the bar on practical and vocational training in compliance with the emirate's eTransformation goal of becoming a knowledge-based economy.

Ahmed Bin Humaidan, Director General of Dubai eGovernment, said: "These figures demonstrate the integral role of Dubai eGovernment in achieving the eTransformation of the emirate, while also reaffirming that the human element is the key driver of successful eTransformation. It clearly represents our ongoing support to this process as we offer training services to all employees from Dubai government departments to help them better understand and deal with the applications, systems and services provided by Dubai eGovernment. We deliver best-in-class tools that enable them to develop their skills and tackle work challenges in the most efficient manner, while keeping the trainees up-to-date with the latest system developments."

"Dubai eGovernment's Training Centre represents a comprehensive transformation in practical and vocational training, with the four training halls of the centre able to accommodate a large number of government personnel. We can host several concurrent workshops and training courses to develop the trainees' capabilities in using eServices. This is aimed at maintaining strong relations between all departments and promote corporate excellence in line with the directives of H.H. Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to achieve integration among government entities in Dubai," added Bin Humaidan.

Sumaia Bin Hammad, Director of Communications and Business Development, Dubai eGovernment, explained that Dubai eGovernment's Training and Events Management Section prepares and oversees quarterly training programs for key users from local government departments. These courses were led by a total of 39 instructors in 2012, of which 28 were from Dubai eGovernment and 11 from third parties. Bin Hammad added that Dubai eGovernment has also awarded accreditation certificates to all participants who have shown serious commitment to the program, and pointed out that these certificates are of great importance to government employees and serve as clear proof of adequate and advanced competencies. She further stated the Department is keen to provide the necessary technical support for these trainees.

"At the end of every training course, we conduct a comprehensive assessment of its effectiveness and an opinion poll to help upgrade the existing programs to meet the trainees' varying needs and requirements. This demonstrates our efforts towards realizing the goals of Dubai Strategic Plan 2015 aimed at achieving government excellence and building an integrated knowledge-based society", concluded Bin Hammad.

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