Survey Solutions Improves Feedback Systems For Employees And Customers

(prHWY.com) December 29, 2012 - ---------------, United Kingdom -- December 29, 2012 - Survey Solutions has recently announced added services to their roster of world-class survey techniques and programs for various industries and sectors in the business world. With its belief in best in class primary research, feedback and data collection and reporting methods, the company is proud to offer advanced feedback systems that can help a business track customer satisfaction effectively, and take action to improve the overall customer service experience.

There are various types of feedback systems that surveysolutions.co.uk utilizes depending on the needs of a particular business. For customer satisfaction tracking, the use of net promoter scoring is often a key element. The net promoter or net advocacy rating is now widely regarded as a key indicator of customer loyalty and long term customer equity or value, and is based on an assessment of the proportion of 'advocates' who will go out of their way to recommend a company's products or services, minus the proportion of 'detractors' or those who are likely to actively discourage use of the company, product or service.

Survey Solutions strongly believes that regular tracking of customer satisfaction and loyalty levels should be a priority for all businesses, whether they are directly customer facing (B2C) or serving business customers (B2B). This is why having an effective feedback system in place, such as those provided by Survey Solutions is essential, with meaningful and timely reporting delivered to all levels of the business - customer facing managers, regional managers, and corporate and Board levels.

Based on their range of feedback solutions to measure customer satisfaction, Survey Solutions makes it a point to deliver only the most relevant results and data. The focus is on the indicators that deliver most in terms of satisfaction and loyalty, and that make a real difference in perceptions of the client's business versus main competitors.
"Although there are a lot of services that are similar to what we offer, we like to think we take things a step further by providing tailored and relevant feedback systems that can also evolve flexibly as the needs of our clients change" says one representative.

Survey Solutions not only focuses on customer surveys but also provides feedback systems based on employee opinion and engagement levels. It is increasingly understood in most organisations that combining feedback from these two main sources of intelligence will help a business grow and prosper in the right direction, provided that the reporting backs into an effective review and action planning process, further areas that Survey Solutions can advise on, and provide systems for. "We seek to provide feedback and action planning systems that improve businesses and the engagement levels of those working within them", explains the representative. "The result is cutting edge techniques and feedback solutions that really work and make a difference to our clients' positions in their markets"

Survey Solutions is a leading feedback systems provider in the UK and increasingly internationally, serving scores of businesses each year and offering them the means to get to the heart of customer service and employee engagement. Services offered include employee surveys, 360 degree feedback, customer satisfaction online reporting, and a lot more. Visit this page here to see what the company has to offer your business.

Contact Info:
Miles Couchman
Tel: +44 20 8614 2740
miles.couchman@surveysolutions.co.uk

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