The VoIP Services market is experiencing significant growth

Generally speaking, users have a view that using VoIP Service to make phone calls costs no money. While it costs some money to have an Internet connection, it doesn't charge other fees.

Singapore City, Singapore (prHWY.com) June 8, 2012 - VOIP is short for Voice Over Internet Protocol. When having a high quality Internet connection, you can enjoy voip service based on the Internet. Unlike traditional telephone service that switches your voice into a frequency on a phone line, it switches your voice into packets of data and transmits them over the Internet at a high speed. When arriving at the final destination, the data is switched back to your original sound. If you use it to call someone who uses the traditional phone network called the PSTN, the data is switched back when arriving at the PSTN network and your call is routed as usual.

Generally speaking, users have a view that using VoIP Service to make phone calls costs no money. While it costs some money to have an Internet connection, it doesn't charge other fees. A lot of services have appeared to support this kind of free calls. Apart from the traditional phone service, some people also use voip service to make phone calls as this service offers lower rates than traditional phone companies.

Compared with the phone service provided by the local phone company, voip service has a couple of advantages.

On the one hand, it significantly reduces the bills of long-distance telephone calls. In general, using this kind of phone service costs less compared with other kinds of phone service. Some costs can be saved due to transmitting voice or other data over the Interne. As you have already paid for the Internet connection, using this kind of service will not form additional costs.On the other hands, it offers more functions. It provides many advanced functions that traditional phone service can't offer. It automatically routs incoming phone calls to your VOIP phone wherever it is plugged into the network. As long as you take your VOIP phone along, you can deal with the incoming calls anywhere. It allows a call center agent to work with a VoIP phone at any places that have a good Internet connection.

To use voip service, you should have some basic items. Firstly, your company should be equipped with a high speed Internet connection. So, a cable modem, and high speed services such as DSL or a local area network are required. Secondly, you should have computers, an adapter or VoIP phones are required. If you use this service on the computer, some items including software and microphone are needed, too.

Resourse from: VoIP Service and [ur=http://radiancecomms.com/solutions_ContactCentre.htmll]Contact Center

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Tag Words: voip service, contact center

Categories: Telecommunications

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