Diablo 3 Blizzard put on notice for connection problems

The French Association of Consumer UFC-Que Choisir has formally Tuesday, June 12 the company Blizzard, publisher of video games Diablo III

California, CA (prHWY.com) June 19, 2012 - The French Association of Consumer UFC-Que Choisir has formally Tuesday, June 12 the company Blizzard, publisher of video games Diablo III, Within fifteen days to remedy the problems encountered by connecting players, and to compensate those who have suffered damage.

The UFC-Que Choisir, which launched a call for evidence after being arrested on "living hell" by consumers, indicates that within four days of "only", more than 1,500 people have "made expressed dissatisfaction ".

"The groans of the players focuses mainly (90%) on the issue of access to servers, where it is either impossible or of poor quality, making the game playable difficult," summed up the association.

"Diablo III" is the third installment in the series launched in 1997 by Blizzard, a subsidiary of the world's No. 1 Activision Blizzard controlled by Vivendi. The game had the best start ever recorded by a video game on PC with over 3.5 million copies sold on the day of its release on May 15

Back of this success: access to the game, which requires a connection to a server on the internet was very difficult in the early days, causing discontent among players on social networks.

President and cofounder of Blizzard, Mike Morhaime, said "sorry" in late May that "preparations were not sufficient to provide everyone with a seamless experience."

"How can we admit that Blizzard has not anticipated the success of his game, though billed as the blockbuster of the year?", Is surprised the UFC-Que Choisir, which condemns "the lack of transparency of the publisher , one month after the release of the game and while dysfunctions persist, remain stingy with explanations. "

The association "Blizzard gives notice within 15 days to remedy the various problems reported, and promptly communicate in a very transparent on the measures implemented to achieve this goal."

She also asked the publisher to "compensate consumers who have been harmed."

Finally, UFC-Que Choisir said it "works with the DGCCRF for it to take up this issue and, more broadly, undertakes work on trade policy of the publishers."

"Diablo III is not an isolated case. Online games are the norm today. Publishers have developed measures for copy protection that involve a permanent Internet connection. This poses several problems: the design of infrastructure and unacceptable obligation to connect to the load of players, "said the association.

Just before Christmas, output period of "blockbuster" season, the UFC had already denounced the "bugs" in video games and announced it had filed a complaint for "deceptive marketing" and "deceit" against several publishers and distributors, including Warner Interactive and Fnac.

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