Ironmongery Online is a leading online retailer of hinges, door furniture and other hardware items.
(prHWY.com) January 30, 2013 - West Midlands, United Kingdom -- A leading online retailer of hinges and hardware this week reminded customers of the BIG 4 elements of its customer service guarantee. Ironmongery Online is a leading online retailer of
hinges,
door furniture and other hardware items.
Speaking this week the company's Sales and Marketing Manager Vicky Tomline said "Buying anything online is always a leap of faith but we have put together four Customer Service Promises that will allow everyone to buy in confidence. Whether you are a builder spending £000s at a time or a DIY-er buying a packet of hinges, we want to provide outstanding quality items combined with excellent service. Our BIG 4 promises are just the basis of our exceptional service."
Ironmongery Online was established in 2006. The website holds thousands of products available on next day delivery and new products are introduced daily. The company specialises in hinges, door furniture and general ironmongery but offers a one-stop shop for the general public and trade. It is proud of its extensive range of high quality products but equally as proud of its customer service.
The first element of the Ironmongery Online Promise is a Price Match offer. As Vicky said "We are confident that our products are priced competitively. However if a customer finds anything across the site that is not then we welcome the challenge for us to match it - we may not always be able to do this but we will have a go! All we ask is that we can see the quote they have been given."
Another element of the Promise is the company's stock levels. With an inventory of around 50,000 items the company is confident a customer can find the exact product they are looking for - and receive it without delay. "There is nothing more frustrating than locating the item you need only to find it is out-of-stock. Unlike others we carry stock levels to try to avoid this happening."
In addition to the services above the company offers free delivery on all orders over £45 and exceptional customer service with detailed product descriptions, Live Chat facility and Tip Sheets. Further details of the company's Customer Promise and their product range including hinges, door furniture and other hardware can be found on their website at
www.ironmongeryonline.com.
For More Information contact us:
IronmongeryOnline.com
1 Church Street
Stourbridge
West Midlands
DY8 1LT
United Kingdom
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