An American Express global survey says that two-thirds of Australian consumers did not complete their purchases due to bad customer service.
(prHWY.com) January 31, 2013 - Applecross, Australia -- Perth, Western Australia (January 18, 2013) - Priority Management Perth, a global training firm that teaches project planning and management training in Perth among others, is offering its courses on customer service. Some reports indicate that consumer experiences in the area needed improvement.
An American Express global survey says that two-thirds of Australian consumers did not complete their purchases due to bad customer service. Every year for the past 4 years, The Venture has listed the Worst Customer Service Awards, finding that service problems are usually caused by lack of interest and not making good on complaints.
Perth-based specialist Evan Porter says businesses ought to embrace a culture that places a high priority on the customer. "You only have to look at your own experience or start a conversation about customer service in this city to get a strong, and not so positive, view of the general level of customer service here," said Mr. Porter.
While some companies proactively improve their customers' experiences on their own, others invest in outsourced programs offered by experts like those from Priority Management. The global training firm offers two courses on this exact topic: Customer Service Breakthroughs and Telephone Response.
As the words imply, Customer Service Breakthroughs aims to boost customer satisfaction through creating long-term advocates. The course helps participants by identifying areas of improvement, enhancing communication skills, and positively dealing with conflict situations, to name a few.
The Telephone Response course, on the other hand, teaches skills that are vital in handling product enquiries as well as customer complaints. Among the things it teaches include active listening and proper questioning, empathy and assertiveness, and evaluating call activity.
Visit
www.perthtrainingbookings.com.au to learn more about these customer service courses.
About Priority Management Perth
A local division of the parent global training company, Priority Management Perth offers a variety of courses including employee productivity, service delivery, and management training for Perth businesses. Contact them via phone 08 9315 1044 or email training@priorityperth.com.au to get started.
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