Fulfillment services like those offered by Integrated Distribution Services, Inc. (IDS) play a key role in the e-retail industry's consistently high performance in the ACSI studies.
(prHWY.com) April 17, 2012 - Plainfield,, IN -- Indianapolis, Indiana (March 21, 2012) - The recently released annual report by the American Customer Satisfaction Index (ACSI) showed customer satisfaction with e-retail companies to have improved by a whole point from a score of 80 in 2010.
Fulfillment services like those offered by Integrated Distribution Services, Inc. (IDS) play a key role in the e-retail industry's consistently high performance in the ACSI studies. These services ensure that customers get what they want from online sellers: fast, accurate, and low-cost parcel delivery to their doorsteps.
While a 1.3% improvement may seem unremarkable in light of the ACSI's 100-point grading system, the jump is nonetheless statistically significant, considering that the sample used for the study included the customer bases of more than 200 companies.
ACSI generally considers the 80-point barrier as the threshold of excellence in customer satisfaction. This bodes well for e-retail and for the e-commerce industry as a whole. Since 2000, when the ACSI first started tracking customer satisfaction with the e-commerce industry, online retail satisfaction has improved by 3.8%.
Growing small and medium enterprises (SMEs), in particular, serve to benefit from fulfillment warehouse services. Partnering with a third-party logistics (3PL) provider such as IDS frees up their time and resources, allowing them to focus their efforts on business expansion while taking care of their customers' needs.
IDS make sure that customers are kept happy in two crucial ways. First, they offer strategically-located fulfillment warehouses and distribution centers that can ship orders to US-based customers within 2 to 3 days. Second, they offer freight management services that keep overall transport spending at a minimum, allowing for savings which can be passed on to the customer.
Smarter, faster, and more affordable order fulfillment keeps customers happy and promotes repeat business which is good news for any e-retailer. Online entrepreneurs interested in learning how IDS fulfillment services can give them a competitive edge can find out more by visiting
www.TeamIDSLogistics.com.
About Integrated Distribution Services, Inc.
Integrated Distribution Services, Inc. (IDS) is a leading provider of end-to-end logistics solutions for various industries. They offer a comprehensive mix of supply chain solutions geared toward delivering a competitive edge to their clients. These include warehousing and distribution, transportation management, and order fulfillment services for clients.
IDS operates a centrally-located fulfillment warehouse and distribution facility at 3100 Reeves Rd., Plainfield, Indiana and regional fulfillment warehouses throughout the county. For more information, call (866) 232-6533 today.
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