An online retailer of door furniture, hinges and ironmongery this week celebrated an almost perfect feedback score from its customers. Ironmongery Online, which has been selling door furniture.
(prHWY.com) December 3, 2012 - West Midlands, United Kingdom -- An online retailer of door furniture, hinges and ironmongery this week celebrated an almost perfect feedback score from its customers. Ironmongery Online, which has been selling door furniture and hardware products to the trade and general public since 2006, has scored a remarkable 98% customer satisfaction score.
Vicky Tomline, Marketing and Sales Manager for the company said this week "Naturally we are delighted with this fantastic vote of confidence from our customers. We always say we provide exceptional products and service - and now we have the proof to back up our claim."
Established in 2006, Ironmongery Online specialises in the online sale of door furniture, hinges and hardware. It has expanded its online store to include threaded rod and fixers, clothes airers, chains, a range of security items, items for the garden and an extensive pest control section. Customers can access literally 1000s of products, and the company also offers a Price Match and No Quibble Returns Policy to give its customers extra peace of mind.
The company uses the renowned website Feefo.com to manage its customer feedback and reviews. Put simply once you have purchased a product (for example an item of door furniture) an email is sent by Feefo following purchase showing you how to leave feedback on both the products and service received.
Feefo is a cost effective, automated customer feedback system for businesses with an online presence. Members use it to grow their businesses and consumers use it to gain confidence and trust when they shop online. According to Feefo, what makes their system so special is that only genuine customers are invited to leave feedback, thus guaranteeing the responses are honest.
Feefo was the brainchild of Bill Cawley who started developing the idea in 2006 - the same time as Ironmongeronline was being launched. He was inspired to create the Feefo merchant review system having noted that the feedback system on eBay was a vital ingredient in its success. He decided that all other online businesses should provide a feedback management system and set about developing Feefo to provide an independent review system that provides unedited feedback and encouraged an exchange of views between supplier and customer.
Customers are able to leave comments in complete confidence, and are asked to rate products and services excellent, good, poor, or bad - and add a comment if they wish to.
Ironmongery Online are celebrating a remarkable customer satisfaction score over 98% and have received almost 1500 comments to date. Anybody interested in reading more customer feedback or finding out more about the company's range of door furniture and complete hardware range can visit their website at
http://www.ironmongeryonline.com.
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