Archer Travel Develops Revolutionary Complaint Response Model

(prHWY.com) December 8, 2012 - Montrose, CA -- Archer Travel Service, Inc., a California-based travel agency with 60+ years of experience, is pleased to announce the development of a revolutionary complaint response model. "Archer Travel complaints," stated a spokesperson for the company, "are few and far between. We've helped tens of thousands of travelers over the years get to the destinations that they've always dreamed of. And, we're happy to say that comparatively, the number of complaints Archer Travel receives are quite low."

Archer Travel is recognized throughout the California and greater United States tourism industry as a bastion of excellent customer service. The company's founders, Cliff and Lola Archer, set a "customers first" tone for the company when they founded in 1952 - a tone to which the modern executive leadership still adheres.

"We believe that customers should always be first," commented an Archer Travel executive. "That's why we decided that we have to start changing the way we deal with complaints. Most companies like to sweep complaints under the rug. Today, Archer Travel complaints are embraced as opportunities for improvement. We believe that this attitude toward Archer Travel complaints is essential to making our company the best that it can be."

For decades, Archer Travel has been setting the standard for quality, affordable travel in California, Alaska, Hawaii, and other exotic destinations. The company's unique business model has challenged the tourism industry for years, setting the bar ever higher.

"If you ask anyone for a name that exhibits originality and creativity," commented a company executive, "they'll tell you 'Archer Travel'. We're known for pushing the limits, for changing what your average vacationer thinks of as traveling. We decided that it's time to make that same splash in the customer service section of the travel industry."

The new Archer Travel complaints response model emphasizes listening to customers, understanding the problem, and satisfying the disappointed customer. The company acknowledges that the core principles behind the complaint response model are not revolutionary.

"However, what is revolutionary," commented a company spokesperson, "is that Archer Travel is fully committed to these core principles with each and every phone call and online interaction! This is a method we are 100% devoted to."

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